We are available for you 24/7
801 405 905
799 698 698
or 22 505 15 48
Charges for calls in accordance with the operator’s rates's tariff
Personal data protection officer
Mariusz Samecki
You may file a complaint in a way chosen by you.
Fill out the online form.
Send an e-mail to reklamacje@pzu.pl.
Send a letter to the address: PZU, ul. Postępu 18, 02-676 Warsaw.
Visit our Medical Center and file a complaint directly in the center.
Call – 801 102 102 (charges for calls in accordance with the operator’s rates).
In your complaint, include data which will make it possible to identify the customer and the reported problem:
- first and last name/business name of the author of the complaint,
- PESEL/REGON number,
- address of the company’s registered office,
- policy/claim/RIN/CBUZ no.,
- telephone no./email address,
- description of the subject matter of the complaint.
If you wish to receive confirmation of filing a complaint, please tell us about it.